DEPARTMENT FACULTY
JAPANESE PAGEProfessor
Yutaka YAMAUCHI
Basic Information
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- Academic Degrees:
- Ph.D. in Management (University of California, Los Angeles)
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- Courses in charge:
- [Undergraduate] Service Management
- [Graduate] Organizational Culture, Service Creation Methodology, Organization and Community Design, Organizational Behavior
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- Fields of Research:
- Organization Theory, Service Research, Design
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- Keywords:
- Social Interactions, Ethnomethodology, Culture of Services
Selected Publications
- Yamauchi, Y. (2018). Service as Intersubjective Struggle, In Maglio, P. P., Kieliszewski, C. A., Spohrer, J. C., Lyons, K., Patricio, L. & Sawatani, Y. (Eds.). Handbook of service science, Volume II. New York: Springer, pp. 811-837.
- Yamauchi, Y., & Hiramoto, T. (2016). Reflexivity of Routines: An Ethnomethodological Investigation of Initial Service Encounters at Sushi Bars in Tokyo. Organization Studies, 37(10), 1473–1499.
- Yamauchi, Y. (2015). Reflexive Organizing for Knowledge Sharing: An Ethnomethodological Study of Service Technicians. Journal of Management Studies, 52(6), 742-765.
Membership of Professional Organizations
- European Group for Organization Studies
- Academy of Management
- Society for Serviceology
Others
MOOC – Culture of Services: New Perspective on Customer Relations(https://www.edx.org/course/culture-services-new-perspective-kyotoux-002x-0)