京都大学 大学院経済学研究科・経済学部

DEPARTMENT FACULTY

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Associate Professor

Basic Information
  • Academic Degrees:
    Ph.D. in Management (University of California, Los Angeles)
  • Courses in charge:

    [Undergraduate] Service Management

    [Graduate] Organizational Culture, Service Creation Methodology, Organization and Community Design, Organizational Behavior
  • Fields of Research:
    Organization Theory, Service Research, Design
  • Keywords:
    Social Interactions, Ethnomethodology, Culture of Services
Selected Publications
  • Yamauchi, Y. (2018). Service as Intersubjective Struggle, In Maglio, P. P., Kieliszewski, C. A., Spohrer, J. C., Lyons, K., Patricio, L. & Sawatani, Y. (Eds.). Handbook of service science, Volume II. New York: Springer, pp. 811-837.
  • Yamauchi, Y., & Hiramoto, T. (2016). Reflexivity of Routines: An Ethnomethodological Investigation of Initial Service Encounters at Sushi Bars in Tokyo. Organization Studies, 37(10), 1473–1499.
  • Yamauchi, Y. (2015). Reflexive Organizing for Knowledge Sharing: An Ethnomethodological Study of Service Technicians. Journal of Management Studies, 52(6), 742-765.
Membership of Professional Organizations
  • European Group for Organization Studies
  • Academy of Management
  • Society for Serviceology
Others
MOOC – Culture of Services: New Perspective on Customer Relations
(https://www.edx.org/course/culture-services-new-perspective-kyotoux-002x-0)
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